My Services Offering

Set-up Customer Service Operations

•     Set-up Outsourcing 
•     Build-up New Operation 
•     Set-up New Specialized Operation 

Optimize Customer Service Operations

•  Benchmarking and Potential Assessment
•  Cost optimization 
•  Optimize Operational Model
•  Planning and Forecasting

Transform Customer Service Operations

• Transform Customer Service from Cost to Profit Center
• Transform Customer Service in Customer Experience Center
• Transform Service Experience to omni-channel Experience
• Transform IT Infrastructure for Customer Service

Digitalize Customer Interaction

• Digitalize Customer Interaction
• Set-up Customer Service over digital channels
• Introduce/Optimize Digital Self-Service Offering
• Step-up to AI-supported digital customer Interactions

Customer Experience Management

•   Customer Experience Transformation Strategy
•   Customer Experience Optimization
•   Customer Experience Governance
   

Customer Value Management

•   Customer Retention Strategy and Operation
•   Customer X/Up Sales Strategy and Operation
• B2B Inside Sales Set-up ans Operation
•   Customer Value Service Differentiation
   

Interim Management

• Interim Customer Service Management
• Interim Customer Experience Management
• Transformation Program Management
• Advisor Customer Service/Experience Manager