Do you want to excel at customer experience?
Do you want to differentiate with customer service?
I can help you with my hands-on expertise
Customer Centricity
Customer Advocacy is my mantra
Expertise
Hands-on Expertise is my differentiator
Result oriented
I commit on measurable results
My Promise
Expert advice for your business
My consulting is always based on practical experience
My advisory is hands-on consultancy - from concept up to implementation and operation
Commitment on results
I am fully committed on the results of our expertise-based advise. I am open to financial commit with pay per success models
My Expertise
20 years Customer Service Management Expertise
15 years Customer Experience Management Expertise
25 years Experience in Telecommunication Industry
10 years Digital Transformation Expertise
15 years TeleSales Experience
30 years IT Expertise
My Services
Consultancy and Interim Management for Customer Experience and Customer Service
Set-up Customer Service Operation
- Set-up Outsourcing Operations
- Build-up New Customer Service Operation
- Set-up specialized Operations
Optimize Customer Service Operation
- Benchmarking and Potential Assessment
- Cost optimization
- Optimize Operational Model
- Planning and Forecasting
Transform Customer Service Operation
- Transform Customer Service from Cost to Profit Center
- Transform Customer Service in Customer Experience Center
- Transform Service Experience to omni-channel Experience
- Transform IT Infrastructure of Customer Service Operation
Digital Transformation of Customer Interaction
- Digitalize Customer Interaction
- Set-up Customer Service over digital channels
- Introduce/Optimize Digital Self-Service Offering
- Step-up to AI-supported digital customer Interactions
Customer Experience Management
- Customer Experience Transformation Strategy
- Customer Experience Optimization
- Customer Experience Governance
Customer Value Management
- Customer Retention
- Customer Cross/Up-Sell
- Inside Sales for B2B SME
- Customer Value Service Differentiation
Interim Management
- Interim Customer Service Management
- Interim Customer Experience Management
- Transformation Program Management
- Advisory Customer Service/Experience Manager